A CRM is a critical part of any business. It helps you keep track of your customers, their contact information, what interactions you’ve had with them, and more. But what happens when you’re on the go and need to access this information? If your CRM doesn’t have a mobile app, then you’re out of luck. A mobile app gives you the freedom to access your CRM data from anywhere at any time. In this blog post, we will discuss why every CRM needs a mobile app and how it can benefit your business.
Mobile CRM is a game changer for businesses. It delivers a full CRM experience on smartphones, making it possible for sales teams to manage their leads, contacts, and opportunities while on the go. Mobile CRM also provides access to customer data, so teams can view customer profiles, track interactions, and access customer records from anywhere. In addition, Mobile CRM offers features such as push notifications, so teams can stay up-to-date on their deals and activity feed. Mobile CRM is the perfect solution for businesses that want to improve their sales productivity and efficiency.
The mass migration of internet users from desktop to mobile devices means people now expect real-time information to be available from anywhere. Mobile CRMs are designed to meet this demand, providing users with access to their customer data from any location. In fact, the proportion of global internet traffic coming from mobile devices grew from 0.7% in 2009 to 52.99% in 2017, and the numbers continue to grow. A CRM needs to be able to match this growth. Mobile CRMs offer several benefits, including the ability to capture customer data in real time, increased flexibility and mobility for users, and enhanced customer engagement.
The traditional office employee is a thing of the past. With the rise of mobile technologies, more and more employees are working on the go. Sales team members travel between offices and locations to meet with prospects. Field agents need access to schedules and work orders even when they’re not in the office. Even jobs that just five years ago would require an employee’s presence in the office are made more productive when they are given the option to access their work remotely.
Mobile CRM applications are one way that companies are enabling their employees to work remotely. Mobile CRM apps allow employees to access customer data, sales data, and other business information from their mobile devices. This allows employees to stay up-to-date on customer information and sales opportunities while they’re on the go. Mobile CRM apps also allow businesses to generate new leads and track customer interactions.
Research has shown that companies gain an extra 240 hours of work annually from employees using mobile devices for work-related purposes. This productivity boost can be attributed to the fact that employees can work from anywhere at any time. Mobile technologies have enabled a new era of work flexibility and productivity, and there’s no turning back.